FAQ

Product

Warranty - All furniture sold by Battaglia's Home is backed by a 1 year manufacturers warranty against manufacturing defects. Certain manufacturers may have longer term warranties. Please contact us for more specific information. Battaglia's Home does not guarantee the durability, color fastness, fade resistance or shrinkage of fabrics, vinyls or leather products. We do not assume responsibility for shade variations between samples and the final product due to the possibility of different dye lots. There are no warranties beyond those given by the manufacturer and those in the sales agreement. Battaglia's Home will assist the customer in processing warranty claims with the manufacturer.

Price Guarantee - While we believe that we offer competitive pricing on all of our products, we are aware that sometimes web merchants will under bid our pricing. We will happily Match any verifiable price and give you an additional $50 Gift Certificate to say Thank You for choosing us. In this way you can support your local independent business and rest assured that you are receiving the best deal on your purchase.

Just email Contact Us us with a link to your pricing and you are done. Thank You for your patronage. Brian Battaglia


Guaranteed pricing does not include sales tax or white glove delivery and does not apply to clearance, close-out pricing, store incentives or loyalty programs. Pricing must be in writing and will only be acknowledged from authorized dealers.

Discount Policy - Everyone loves a discount and we are happy to have multiple ways to give you one.  If you would like 20% off on accessories, just present a Bed Bath and Beyond Coupon, everyone has one of those, and we will honor it.

Our Furniture Discount Policy  is simply based on how much you spend in a single purchase. If you spend over $2500 we will give you $200 off your purchase and if you spend over $5,000 we will give you $500 off.  Easy, Upfront with No guessing or negotiating.

Discounts are off full price items only and can not be taken off of American Leather, BDI or Calligaris items.


Assembly - Generally, assembly is either not required or is provided by the delivery service. On some occasions, minor assembly may be required.

Specifications - All dimensions listed for products are approximate, but are reported on the website to the best of our knowledge. We do not guarantee color matching. All furniture is made individually and subject to variance in wood grain, dye lot and other variables in the process that cannot be prevented. If you have a specific question about any product, please contact us.

Furniture Care - For general cleaning instructions, visit our Furniture Care section. If you are looking for specific information or are unsure about how to clean something you purchased from us, please don't hesitate to contact us.
Delivery/Shipping

Shipping - All orders will be delivered via a deluxe delivery service. This is the absolute best delivery method to ensure that the furniture will arrive undamaged. It will be brought inside your home, placed where you would like it and all debris will be removed. Our delivery people will not move or take away your existing furniture. We cannot guarantee an inside delivery with situations involving stairs. Please contact us for information. Delivery times and cost will vary according to destination. We do ship nationwide. Please contact a store representative for specific information.

Measuring for Fit - Please visit our Measuring for Fit page. If you realize that an order that you have placed will not fit into your home or have more specific questions, please contact us immediately.
 
Cost - Local Deliveries are charged by the piece. All Bedframes and Dining Tables will be assembled for no additional charge. Standard delivery (within the 5 boroughs of NYC) is $85 for the first piece and $20 per each additional piece. This applies to elevator buildings, ground floor deliveries, and 1 flight walk-ups. There is an additional charge of $10 per item per flight after the 1st flight. For example, a 3-piece sectional sofa being delivered to a 4th floor walk-up (3 flights) would be charged as follows: $125 for the first flight + $30 second + $30 third flight = $185. We ask that our customers measure all doorways, hallways and elevators to ensure fit. If a product does not fit into the home, additional disassembly and reassembly within the home services are available. These costs vary and if this is a concern, please let us know and we can quote you a price.

Tax - We do not collect or report sales tax on any order shipped outside of New Jersey.

Timeframe - All lead times are approximate and subject to change at any time. We promise to do the best we can to get your product to you within the specified time frame. In stock orders delivered to within the Tri-State area (NY, NJ, CT) will be delivered within 1-4 weeks. Special orders and orders outside the immediate local area will have varying lead times. Please contact us for more specific information.
 
Delivery Procedure - Deliveries within the Tri-State area will be delivered in the home, set up and debris removed. Some products will require minor assembly. If you are unsure about if the product you purchased requires light assembly, please contact us. All merchandise has been carefully checked prior to delivery. Please take the time to personally and thoroughly inspect the merchandise while the delivery company is present. If there should be any problems, do not sign any forms before contacting the store where we will assist you. Your signature is acknowledging that the furniture has arrived undamaged and to your satisfaction. This absolves any fault of the delivery company and will consequentially leave little recourse in the event of problems found after the fact.